Our Vision
New Outlook | New Opportunities
Changing Perspectives takes a Human-Centered Design approach to consulting. The focus is on empathically solving problems through a process of uncovering issues related to Improve internal communication and staff engagement.
Enhance consumer experience and satisfaction through tailored support initiatives.
Provide training and resources to ensure staff are well-equipped to meet organizational and consumer needs.
Implement feedback loops to continually improve support services.
We're in the business of generating ideas, and creating tangible solutions to problems that have a positive long-term impact on the organization.
Our CEO sitting on C2E2 panel discussing trauma and comic books with Mark Waid, Pat O’Connor PhD, and Vanessa Hintz PsyD
Our Emphasis
Changing Perspectives aims to enhance organizational support for both staff and consumers by creating a more supportive and effective environment. The goal is to improve employee well-being, productivity, and overall consumer satisfaction through tailored initiatives. Key objectives include improving internal communication, developing and implementing assessments to gather data and feedback on needed improvements, providing staff with necessary training and resources, and developing consumer support systems that enhance service delivery. Our work establishes clear channels of communication, implements necessary programs, and create feedback mechanisms that will support continuous improvements.
Our typical scope of work focuses on two primary areas: staff and consumer support. For staff, the work involves the development of training programs on skills like communication and conflict resolution, delegation of tasks that support and improve communication pathways with management. For consumers, our work will focus on enhancing customer service, creating efficient feedback systems, and ensuring easy access to support services.
Deliverables typically include training materials, strategic plans, communication strategies, and performance metrics. The project will be completed over four phases—planning, design, implementation, and monitoring—ensuring regular evaluation and adjustments to improve performance and achieve measurable success for both staff and consumers.
It’s what we do…
Changing Perspectives LLC creates person and organization specific initiatives to address your growth edges related to long-term initiatives and policies that provide enhances your brand's reputation; allows you to better understand the needs of your employee(s); and prioritizes your ability to be intentional about creating an environment that allows you to meet the needs of a changing professional landscape.
